ITIL Foundation & Intermediate
Comprehensive IT Service Management training covering ITIL 4 Foundation and Intermediate levels
Course Overview
This comprehensive 8-week course covers ITIL 4 Foundation and Intermediate levels, providing complete IT Service Management training. Designed for IT professionals, service managers, and anyone involved in IT service delivery and support.
Students will learn ITIL 4 service management principles, practices, value streams, and how to implement ITSM best practices in their organizations.
Learning Outcomes
Master ITIL 4 Foundation concepts and principles
Implement ITIL service management practices
Design and optimize service value streams
Apply continual improvement methodologies
Manage IT service lifecycle effectively
Implement service strategy and design
Execute service transition and operation
Prepare for ITIL 4 Foundation and Intermediate exams
Course Details
8 weeks (64 hours)
Virtual & In-Person
Basic IT knowledge
ITIL 4 Foundation & Intermediate
What's Included
- Official ITIL 4 courseware and materials
- Practice exams and assessment tools
- ITSM implementation case studies
- Service management templates and tools
- Exam vouchers for both levels
Course Curriculum
8 comprehensive modules covering ITIL 4 Foundation and Intermediate levels
Week 1
ITIL 4 Foundation - Service Management
- •Introduction to ITIL 4 and Service Management
- •Key Concepts and Definitions
- •Service Value System (SVS)
- •Four Dimensions of Service Management
- •Guiding Principles
Week 2
ITIL 4 Foundation - Service Value Chain
- •Service Value Chain Activities
- •ITIL Management Practices
- •General Management Practices
- •Service Management Practices
- •Technical Management Practices
Week 3
ITIL 4 Foundation - Continual Improvement
- •Continual Improvement Model
- •Service Value Streams
- •Organizational Change Management
- •Communication and Measurement
- •Foundation Exam Preparation
Week 4
ITIL 4 Intermediate - Create, Deliver and Support
- •Service Value Streams and Processes
- •Create, Deliver and Support Value Stream
- •Service Request Management
- •Incident and Problem Management
- •Service Desk and Technical Management
Week 5
ITIL 4 Intermediate - Drive Stakeholder Value
- •Stakeholder Management
- •Customer Journey Mapping
- •User Experience and Design Thinking
- •Service Relationship Management
- •Supplier and Partner Management
Week 6
ITIL 4 Intermediate - High Velocity IT
- •Digital Transformation and High Velocity IT
- •DevOps and Agile Integration
- •Automation and Orchestration
- •Cloud Services and Virtualization
- •Lean and Agile Service Management
Week 7
ITIL 4 Intermediate - Direct, Plan and Improve
- •Governance and Strategy
- •Portfolio and Project Management
- •Risk Management and Compliance
- •Performance and Measurement
- •Organizational Change and Culture
Week 8
Implementation and Exam Preparation
- •ITIL Implementation Strategies
- •Change Management and Adoption
- •Measuring Success and ROI
- •Intermediate Exam Preparation
- •Practical Implementation Exercises
Career Opportunities
Launch your career in IT Service Management and ITIL
IT Service Manager
ITSM Consultant
Service Delivery Manager
IT Operations Manager
Process Improvement Specialist
Service Desk Manager
IT Project Manager
Business Relationship Manager
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Contact us at +1 571-379-8933